Private Policy

At Tanbii, we take your privacy seriously. This policy outlines the types of personal information we collect and how we use it.

Information We Collect

We may collect the following types of information:

  • Personal Information: This includes your name, email address, and phone number. We may collect this information when you create an account or contact us for support.
  • Payment Information: If you make a purchase through our app, we may collect your payment information, such as your credit card number and billing address.
  • Usage Information: We may collect information about how you use our app, such as the features you use and the time you spend in the app.
  • Device Information: We may collect information about your device, such as your device type, operating system, and IP address.

How We Use Your Information

We use your information for the following purposes:

  • Providing Services: We use your personal and payment information to provide you with our app and process your payments.
  • Improving Our App: We use usage and device information to improve our app and user experience.
  • Communicating with You: We may use your personal information to respond to your inquiries and provide customer support. We may also send you promotional emails or notifications about new features.
  • Legal Compliance: We may use your information to comply with legal obligations or in response to lawful requests from government authorities.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required or permitted by law.

  • Account Information: Your name, email address, and phone number are retained as long as your Tanbii account remains active. If you delete your account, we will delete or anonymize your personal information within 30 days.
  • Payment Information: Payment information is retained only as long as necessary to complete the transaction and for fraud prevention, refund, and reconciliation purposes. This period typically does not exceed 90 days.
  • Usage and Device Information: Raw usage and device information is generally retained for no longer than 13 months, after which it is automatically deleted or anonymized for aggregated analytics.
  • Customer Support Communications: Records of your communications with our support team are retained for 2 years from the last contact, after which they are deleted.

Please note that residual copies of your information may remain in our backup systems for a short additional period for technical or legal compliance reasons, but these copies will not be used for active business purposes.

How We Share Your Information

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with third-party service providers who help us operate our app and provide services to you. These providers are required to protect your information and use it only for the purposes we specify.
  • Business Transfers: If we sell or transfer our business, we may transfer your information as part of that transaction.
  • Legal Compliance: We may share your information to comply with legal obligations or in response to lawful requests from government authorities.
  • Tanbii’s use and transfer to any other app of information received from Google APIs will adhere to Google API Services User Data Policy, including the Limited Use requirements.

Security

We take reasonable measures to protect your information from unauthorized access, disclosure, alteration, and destruction. However, no security measures are perfect or impenetrable, and we cannot guarantee the security of your information.

Your Choices

You can access, update, or delete your personal information by contacting us at [insert contact information]. You can also opt-out of receiving promotional emails by following the unsubscribe instructions in the email.

Changes to this Policy

We may update this policy from time to time. We will notify you of any material changes by posting the new policy on our website or through the app.

Contact Us

If you have any questions or concerns about this policy, please contact us at marketing@tanbii.com.